According to Google Maps, this is an HMP location.
HMP Norwich, Knox Rd, Norwich NR1 4LU, UK
We are unable to advise on the opening times for this location.
Useful Government telephone numbers:
About Her Majesty’s Prison Service
Her Majesty’s Prison Service is a part of Her Majesty’s Prison and Probation Service (formerly the National Offender Management Service), which is the part of Her Majesty’s Government tasked with managing most of the prisons within England and Wales. (Scotland and Northern Ireland have their own prison services: the Scottish Prison Service and the Northern Ireland Prison Service, respectively.)
The CEO of HMPPS, currently Michael Spurr, is the administrator of the prison service. The CEO reports to the Secretary of State for Justice and also works closely with the Prisons Minister, a junior ministerial post within the Ministry of Justice.
It has its head office in Clive House. It formerly had its head office in Cleland House in the City of Westminster, London.
The British Overseas Territory of Bermuda’s HM Prison Service (renamed the Department of Corrections in 2002) was a separate organisation.
3 Current issues
4 Prison officers
4.1 Recent development
4.2 Powers and structure
4.3 Specialist roles
5 Private prisons
6 Ban on industrial action
7 Independent Monitoring Board
8 HMPS in the National Offender Management Service
8.1 Old prisons
9 See also
11 External links
In 2004, the Prison Service was responsible for 130 prisons and employed around 44,000 staff. As of 2009 the number of prisons had increased to 131, including 11 privately owned prisons.
The Service’s statement of purpose states “Her Majesty’s Prison Service serves the public by keeping in custody those committed by the courts. Our duty is to look after them with humanity and help them lead law-abiding and useful lives in custody and after release.” The Ministry of Justice’s objective for prisons seeks “Effective execution of the sentences of the courts so as to reduce re-offending and protect the public”.
Population statistics for the Service are published weekly. Statistics available for 24 June 2016 showed the service housed 85,130 prisoners: 81,274 males and 3,856 females.
The over 60s are the fastest growing age category and Professor David Wilson, of Birmingham City University is concerned that there is no strategy to deal with them.
Early in 2004, it was announced that the Prison Service would be integrated into a new National Offender Management Service later in the year.
As of 2008, rationalisation of the prison management system is underway with the advent of the Titan Prison concept.
Six new reform prisons are to be built with prison governors in charge of operation and budget. Penal charities claimed reforms would fail if prisoners were “crammed into filthy institutions with no staff”.
In 2017 the National Offender Management Service (NOMS) became Her Majesty’s Prison and Probation Service (HMPPS).
England and Wales have the highest imprisonment rate in western Europe. Despite an fall in crime rates between 2010 and 2016, the prison population continued to rise while staff numbers were reduced.
Following a significant rise in prison disorder in 2015 and 2016, in November 2016 Justice Secretary Elizabeth Truss announced a £1.3 billion investment programme in the prison service and the recruitment of 2,500 additional prison officers, partly reversing the cuts made under the previous coalition government. A number of prison riots in late 2016 (including at Bedford, Lewes, Birmingham and Swaleside prisons) drew further media attention to the issue. Andrea Albutt of the Prison Governors Association said prison riots caused “grave concern” and further governors faced “unacceptable stress and anxiety”. The PGA maintains there are 40 prisons of concern and 10 of them are very concerning.
Agencies such as the National Council of Independent Monitoring Boards, the Prison Governors Association, Prison Officers’ Association and Council of Europe attribute the rise of disorder in prisons to understaffing and budget cuts. The PGA also suggested that the recruitment of “unsuitable people” as prison officers and poor training were other factors. Albutt suggested that prison sentences of less than a year should be replaced with alternative punishments.
Historically, uniformed prison staff were under the supervision of a small number of very senior and experienced officers who held one of three Chief Officer ranks; however, reorganisation in the 1980s termed “A Fresh Start” saw these Chief Officer ranks abolished, and their role taken by junior grade prison Governors.
From 2000 onwards, as part of a process to increase accountability within the prison service, all operational officers have been assigned a 3-digit unique identification number, worn on all items of uniform (typically as an embroidered epaulette) along with the 2-digit LIDS identification code of the specific prison or institution. From 2010 onwards, attempts were made to replace the Principal Officer rank with non-uniformed junior managers (Developing Prison Service Managers – DPSM), although this process was neither entirely successful nor fully implemented.
Further restructuring in 2013 named ‘Fair & Sustainable’ saw the remaining historic ranks and rank insignia phased out in favour of a new structure, and simple stripes on uniform epaulettes to indicate grades.
Powers and structure
Public sector prison officers (historically known as warders) have “all the powers, authority, protection and privileges of a constable” whilst acting as such.
Although the system is flexible in operation, most Prison Officers work in small teams, either assigned to a specific duty, or providing one shift of staff for the supervision of a particular wing within a prison. Each such team is led by a Supervising Officer (not all prisons). There will be an overall manager of the wing with the title of Custodial Manager. Custodial Managers (CM) will have direct management of the wing and the line management of the Officers and Supervising Officers (SO).
Her Majesty’s Prison Service rank insignia
Historic rank insignia in use until 1987
Rank Prison Officer Senior Prison Officer Principal Prison Officer Assistant Chief Officer Chief Officer
(Grade II) Chief Officer
Insignia Prison historic 01.jpg Prison historic 02.jpg Prison historic 03.jpg Prison historic 04.jpg Prison historic 05.jpg Prison historic 06.jpg
Rank insignia from the “A Fresh Start” initiative, 1987”2000
Rank Prison Officer Senior Officer Principal Officer
Insignia UK-hmps-oa.jpg UK-hmps-ob.jpg UK-hmps-oc.jpg The Chief Officer grades were abolished
and replaced with junior Governor grades.
Revised rank insignia with LIDS code and unique identification numbers, 2000”2013
Rank Operational Support Grade (OSG) Prison Officer Senior Officer Principal Officer (Specialist Officer)
Insignia Prison interim 01.jpg Prison interim 01.jpg Prison interim 02.jpg Prison interim 03.jpg Additionally authorised letters could be used
to indicate specialist functions:
DH – dog handler
W – works officer
H – healthcare officer
Current rank insignia introduced from April 2013
Rank Operational Support Grade (OSG) Prison Officer Supervising Officer Custodial Manager (Specialist Officer)
Insignia Prison service 01.jpg Prison service 02.jpg Prison service 03.jpg Prison service 04.jpg Specialist Officers have role identification
letters on their epaulettes:
DH – dog handler
W – works officer
H – healthcare officer
In addition to uniformed officers carrying out security and custodial roles, a number of specialist functions exist within every prison. Some are assigned to uniformed Specialist Officers, whilst others are carried out by non-uniformed support staff.
Before the “Fresh Start” initiative of the mid-1980s there were more uniformed specialist officer roles, including dog handlers, works officers, hospital officers, catering officers, physical education officers, and officer instructors. Today the uniformed Specialist Officer roles include dog handlers (DH), works officers (W), and healthcare officers (H) who are the successors of the former hospital officers. The roles of the former catering officers, PE officers, and officer instructors are today taken by non-uniformed caterers, PE instructors, and educational/vocational instructors.
Other key non-uniformed roles within the staff of a prison include chaplains, psychologists, and administrators.
The Prison Service does not manage all prisons within England and Wales. Currently there are eleven prisons that have been designed, constructed, managed and financed (so-called DCMF prisons) privately. In addition, three prisons that were built with public money are managed by private companies under contract. During 2012 one further prison opened under private sector management: HMP Oakwood (Featherstone 2), built by the public sector. Private prisons are subject to scrutiny by Her Majesty’s Chief Inspector of Prisons in a similar manner to prisons run by the public Prison Service.
Ban on industrial action
Questions were raised about the POA’s status in the 1990s. In 1994, a legal decision determined that it was illegal to induce prison officers to take industrial action – a law which had applied to police officers since 1919 – meaning that the POA could not call strike action amongst its members. New labour legislation introduced by the Conservative government in 1992 laid down that the POA could no longer be a trade union. This was reversed in the Criminal Justice and Public Order Act of 1994, but prison officers were still denied the right to take industrial action. This right was restored in 2004 to prison officers in the public sector in England, Wales and Scotland, but not in Northern Ireland or to prison officers in the private sector.
On 29 August 2007, the POA started a 24-hour walkout of prisons, picketing establishments asking prison officers not to attend work for their shift. This was the first ever national strike action taken by the POA. The POA reported that 90% of its members (27,000) went on strike that day.
In January 2008, the Home Secretary announced that the government was to introduce legislation to remove the right for Prison Officers in England and Wales to take strike action. In November 2016, the High Court approved a Government request to stop industrial action taking place. In July 2017 the Government won a High Court bid to obtain a permanent ban on industrial action by prison officers.
Independent Monitoring Board
Every prison and immigration removal centre has an Independent Monitoring Board (IMB), formerly known as a Board of Visitors. Members of the IMB, who are volunteers, are appointed by the Home Secretary and act as ‘watchdogs’ for both the Minister of Prisons and the general public, to ensure that proper standards of care and decency are maintained. An analysis of the reporting of IMBs found that while there may be some problems with their training and undertaking of duties, their monitoring and surveillance of the detention estate can be more than symbolic and may further the humane and just treatment of the state’s most vulnerable citizens.
HMPS in the National Offender Management Service
On 6 January 2004, then Home Secretary David Blunkett announced that the Prison Service, together with the National Probation Service, is to be integrated into a new National Offender Management Service. The Service, Blunkett said, will be “a new body to provide end-to-end management of all offenders”.
On 1 April 2008, NOMS was reorganised as part of a shake-up in the Ministry of Justice. The headquarters and regional structures of NOMS and HMPS were merged into a single HQ structure with Phil Wheatly as Director General of NOMS. This brings HMPS and the National Probation Service under a single headquarters structure for the first time ever.
On 1 June 2011, NOMS was merged with the wider MoJ (HMCTS etc.) to form one organisation. Although HMCTS and NOMS are working under different terms and conditions, they are now managed together and HR is dealt with by one Shared Service centre. A review of terms and conditions for all MoJ staff, including NOMS, is currently in progress with view to bringing all staff terms and conditions across NOMS and HMCTS in line.
The Prison Governors Association said:
The old Victorian prisons are squalid and vermin-infested and governors do not have direct access to the funds to tackle it. Prison cells have been vandalised and prisoners have access to drugs and mobile phones, some delivered by drones. [The PGA feared Pentonville’s management or a junior member of staff would be scapegoated over a prison escape but the “finger of blame” should point at the government.] The fact is that there is a complete disconnect between the operational frontline and the policymakers, and countless warnings that the system was creaking was not acted on. It is with profound sincerity [they hope] that the following prediction is wrong but this feels very much like on the beginning of the things to come.
Old prisons are also more expensive to run and do not facilitate rehabilitation of prisoners. Newer prisons can, “design out the dark corners which too often facilitate violence and drug-taking.”