Trading Standards, Montgomery House, Monarch Way, Winchester SO22 5PW
Most Trading Standards offices are open 9am to 5pm, Monday to Friday (except bank holidays), but this varies hugely from location to locations. The Trading Standards helpline is open Monday to Friday, 9am to 5pm. Closed on bank holidays.
About Trading Standards
The Chartered Trading Standards Institute (CTSI) is a professional association which represents trading standards professionals working in local authorities, business and consumer sectors and in central government in the UK and overseas.
1.1 Hampton Report
3.3 Branches of the Institute
4 Citizens Advice Consumerline (previously Consumer Direct)
6 External links
The CTSI was formed from the Institute of Trading Standards Administration, created in 1956, and the Incorporated Society of Inspectors of Weights and Measures, established in 1881. It was granted its Royal charter by the Privy Council of the United Kingdom on 1 April 2015.
The Hampton Report, commissioned in 2004 and published in 2005, led to the creation of the Local Better Regulation Office (LBRO). Previously the Consumer and Trading Standards Agency (CTSA), and then the Better Regulation Delivery Office (BRDO), it set standards on how trading standards and other business regulators carry out their work to minimise the impact on legitimate business. The Hampton Report also gave an enhanced role for the Office of Fair Trading (OFT). The OFT set national priorities and coordinated performance management of local authority trading standards services.
CTSI engages with, and making representations to, government, UK and EU Parliamentary institutions, and key stakeholders in the local government, community, business and consumer sectors, and other regulatory agencies. It aims to sustain and improve consumer protection, health and wellbeing, together with the reinforcement of fair markets, facilitating business competitiveness and success.
The Institute also hosts the UK European Consumer Centre (UK ECC), which provides consumer advice with regards to cross-border disputes within the EU, and the UK European Consumer Centre for Services (UK ECCS), which provides general information on consumer laws and rights when buying a service in another EU member state, as well as contact details for organisations that could provide practical assistance in the case of a dispute.
CTSI aims to bolster consumer protection and improve customer service standards by:
the approval and promotion of codes of practice
setting out the principles of effective customer service
recognising trusted traders – via the CTSI approved code logo
In April 2012, the Department for Business, Innovation and Skills (BIS) invited the TSI to establish a successor to the Office of Fair Trading on a self-funding basis from April 2013. The management of the Consumer Codes Approval Scheme (CCAS) has now transferred to the Consumer Codes Approval Board (CCAB) operated by CTSI.
CTSI’s strategic objectives for 2017-2020 are to:
Deliver competency pathways that support professional aims
Deliver income that enables us to invest in our charter aims
Lead debates that shape and promote our profession
Support members so that they are proud to be part of the Institute
Since 1988, the CTSI has held an annual National Consumer Week. Its 2017 theme is ‘Switched On’ held November 28 to December 2. This underpinned by research conducted by the Citizens Advice Partnership Knowledge Hub, which has identified a large number of problems with electrical goods.
In June/July it holds an annual Consumer Affairs and Trading Standards conference and exhibition, helping professionals and organisations discuss issues that impact on consumers and businesses in the UK.
CTSI’s headquarters is in the Southfields area of Laindon, south of Ford’s Dunton Technical Centre, off the B148.
CTSI members typically work in one of approximately 200 UK local authority trading standards offices, except in Northern Ireland where trading standards is provided by central government. Trading standards professionals work with consumers and businesses to maintain fair trading and safety of consumer goods. The CTSI also has members working in the private sector (they have their own section within the CTSI: the Business Members Group).
Leon Livermore took over the role of chief executive from Ron Gainsford in February 2013. The current CTSI Chair is Malcolm Craig, elected at September 2017 AGM, who took over the role from Sara Barry.
Branches of the Institute
South East Midlands
Yorkshire and the Humber
Citizens Advice Consumerline (previously Consumer Direct)
Trading Standards services work in partnership with the Citizens Advice Bureau consumer service to provide free, confidential and impartial advice on consumer issues. If consumers have concerns they are advised to report their concerns to the Citizens Advice consumer service (see external links) so that crucial intelligence can reach trading standards.
The Chartered Trading Standards Institute is a private company which supplies membership services and training for trading standards professionals; it does not handle consumer complaints.