Temple Quay House 2 The Square Temple Quay Bristol BS1 6HA
|Department||Call Connection Phone Numbers - we are in no way affiliated with any organisation mentioned|
|Highways Agency Temple Quay House 2 The Square Temple Quay Bristol BS1 6HA||(Calls cost 7ppm + network charges) 0844 822 9171|
|Highways England||(Calls cost 7ppm + network charges) 0844 822 9179|
|Highways Agency complaints||(Calls cost 7ppm + network charges) 0844 822 9300|
|Transport Scotland||(Calls cost 7ppm + network charges) 0844 822 9395|
|Traffic Wales||(Calls cost 7ppm + network charges) 0844 822 9291|
|Roadworks Northern Ireland||(Calls cost 7ppm + network charges) 0844 822 9387|
About Highways England
Highways England (formerly the Highways Agency) is a government-owned company with responsibility for the operation, maintenance and improvement of the motorways and trunk roads in England. It operates information services through the provision of on-road signage and its Traffic England website, provides traffic officers to deal with incidents on its network, and manages the delivery of improvement schemes to the network.
Founded as an executive agency, it was converted into a government-owned company on 1 April 2015. As part of this transition, government set out its vision for the future of the strategic road network in its Road Investment Strategy. Highways England is now undertaking £15 billion of investment between 2015 and 2020 to improve the network in response to this.
The former Highways Agency was created as an executive agency of the Department for Transport on 30 March 1994.
As part of the Department for Transport’s 2010 Spending Review settlement, Alan Cook was appointed to lead an independent review of the government’s approach to the strategic road network. It recognised that the Highways Agency was closer to central government than other infrastructure operators, resulting in a lack of a strategic vision and certainty of funding due to the wider policy environment it operated in, as well as the limited pressure to drive efficiencies in the way faced by regulated sectors. Following an announcement made on 27 June 2013 by Danny Alexander, Chief Secretary to the Treasury, it became a government-owned company with the name Highways England on 1 April 2015.
The Chief Executive, Jim O’Sullivan assumed his post on 1 July 2015, replacing Graham Dalton in that role.
The strategic road network
The M4 Motorway is managed by Highways England.
The strategic road network (SRN) – the motorways and trunk roads in England – comprises over 4,000 miles of road and includes various structures such as bridges, tunnels, drainage systems, and technology assets including variable message signs and cabling. While the SRN represents around 2% of the total road length in England, it carries around a third of all motor vehicle traffic in England.
Highways England’s operations are split into six regions that are roughly based on the regions of England. These regions are subdivided into 13 operational areas. These areas are each managed and maintained by an area team and a contractor, known respectively as the Managing Agent (MA) and the Managing Agent Contractor (MAC). In addition, there are a number of sections of road that are managed under DBFO contracts separately from the area teams.
National Traffic Information Service (NTIS)
Network Information Services (NIS), a Mouchel and Thales joint venture, operates the National Traffic Information Service on behalf of Highways England. NTIS is the information hub of England’s strategic road network.
The £57 million service is based at Quinton, Birmingham and is responsible for providing accurate, historical, real-time and predictive traffic and incident information to businesses, the travelling public and Highways England’s operations. It collects real-time traffic information from over 10,000 fixed sites on the motorway and all-purpose trunk road network from MIDAS and Traffic Monitoring Unit (TMU) electronic loops in the road surface and automatic number plate recognition (ANPR) cameras at the roadside. Additionally it uses anonymous floating vehicle traffic data (FVD) from vehicles to supplement the fixed traffic monitoring sites. NTIS also has access to nearly 2,000 CCTV cameras, 300 weather stations, 4,600 roadside electronic signs, 16,000 roadside electronic matrix signals and incident data from over 250 operational partners including the police and local authorities.
It then processes this data to create useful intelligence for operational decision making and dissemination of current and predictive information to the public using the 4,600 roadside variable-message signs, the Highways England website (including a mobile version), social media channels such as Twitter and the telephone-based Highways England customer contact centre as well as distributing information to the media and business through a number of data feeds These feeds are widely used by organisations such as the BBC and local newspaper websites for their own traffic information. Services such as Google maps and satnav operators also make use of Highways England’s data for their traffic information.
The motorway network is divided into “Areas”. They are contracts that are awarded by the Department for Transport. The Area Teams work alongside the Highways England Traffic Officer Service ” providing incident support, emergency traffic management and infrastructure maintenance. They are responsible for the management and operation of the roads in their area. In 2009, fleet tracking has been deployed to assist area teams to manage their specialist winter maintenance vehicles during the Cold Snap.
Highways England employs uniformed traffic officers; on-road and control room, as well as specialist staff for work in engineering, surveying, accountancy, and administration. There is a graduate entry scheme, with general entry and specialist engineering entry options. For the Traffic Officer Service each team is supervised by a team manager, one of between six and eight such managers generally working together, to ensure 24-hour management cover.
Governance and accountability
Formal governance structure
Highways England is a private company limited by shares, wholly owned by the Secretary of State for Transport. The Highways England Board is the primary governance arm of the company and is accountable to the Secretary of State for Transport. The Board delegate responsibility of the day-to-day running of the company to the Chief Executive who, as the Accounting Officer, is accountable to the Permanent Secretary of the Department for Transport, as the Principal Accounting Officer, for the stewardship of public funds. The Principal Accounting Officer and Secretary of State for Transport are both ultimately accountable to Parliament for the activities and performance of Highways England.
The Infrastructure Act 2015 established the Office of Rail and Road (ORR) as the monitor for Highways England. ORR is responsible for monitoring and enforcing the performance and efficiency of Highways England, and advising the Secretary of State for Transport on its compliance against the Road Investment Strategy and Licence. The Act also established Transport Focus (previously Passenger Focus) as its watchdog with the purpose of promoting and protecting the interests of users of the strategic road network.
Traffic England is a website that gives information about the latest traffic conditions as well as details of any roadworks or events that may cause congestion. By selecting current motorway information users can see the average speed between individual motorway junctions, what is being displayed on all the variable-message signs, and images from traffic cameras. The website is run by Highways England’s National Traffic Information Service.
The Survive Group is a partnership between Highways England, the Association of Chief Police Officers (ACPO), the breakdown/recovery industry and other road service providers. The Survive Group has been established to improve the safety of those who work on the road network and the travelling public and is also dedicated to the promotion of driving safety. The name Survive comes from Safe Use of Roadside Verges in Vehicular Emergencies.
The Survive Group website holds information on the Survive Group membership details and activities being undertaken by the working groups. It also supplies advice on how to drive safely in a wide range of driving conditions, advice on planning journeys. Survive also provides publications and new guidance produced by the Survive members plus news on new initiatives and forthcoming road safety events.
Historical Railways Estate
In 2013, Highways England took over responsibility for the Historical Railways Estate from BRB (Residuary) Limited.